Policies at Ounce Upon a Time LLC.
GUARANTEE
Your breastmilk is preserved to ensure your piece lasts a lifetime. Your precious keepsakes should not discolor due to preservation of the inclusion. If a piece of breastmilk jewelry is going to discolor due to a milk preservation error, it will happen within the first 3 months. For this reason, we offer a 3 month guarantee on our breastmilk stone. It is very important to follow all of our jewelry care instructions such as not bathing or showering with your jewelry on, exposing it to direct sunlight or prolonged heat, chemicals, or submerging it in water. Your breastmilk jewelry is coated in a high quality jeweler's resin which is a hard plastic. Mistreatment and improper care of your precious jewelry can lead to discoloration or warping of the piece. If your jewelry becomes discolored before 3 months from the time your order was finished, we will be happy to examine the jewelry. If in our professional opinion, the milk jewelry has discolored as a result of a milk preservation error and not due to improper jewelry care, we will remake the piece for you at the cost of shipping. We reserve a small amount of preserved milk from all orders in case of an emergency or in case you decide to place another order for up to 1 year and your spare milk will be used to replicate your piece. After 1 year the remaining milk will be discarded and you would be required to provide more milk for your replacement.
CHANGES TO ORDERS:
Any requests to change an order must be done within a 24 hr time frame after the order was placed. Once the 24 hr time frame has passed we do not allow changes. Settings are custom ordered we DO NOT keep a stock in!
LIABILITY POLICY:
Please be aware that by purchasing a keepsake from OUNCE UPON A TIME, LLC. and sending in your breastmilk that you free OUNCE UPON A TIME, LLC., the owner/designer, KAITLYN RAMOS, and all estate and associates of KAITLYN RAMOS, from any liability of your breastmilk. It is requested above that you DO NOT send the very last of any of your breastmilk and that you reserve some at home. For breastmilk that you send, we are released from ALL liability or legal pursuit for any accidents or loss to your breastmilk including a fire, flood, studio robbery, Act of God, or other accidents. Your order and sending of breastmilk implies your agreement and understanding of this policy.
RETURN/REFUND POLICY:
WE WILL NOT ACCEPT ANY RETURNS OR EXCHANGES OF ANY KIND. EACH PIECE IS UNIQUE AND THEREFORE CANNOT BE RETURNED. PLEASE BE 100% ON RING SIZE BEFORE ORDERING AS A REFUND OR EXCHANGE WILL NOT BE ISSUED IF YOU ORDERED THE INCORRECT SIZE. Note that variations such as small air bubbles within the piece, mold lines, evidence of hand forming and hand sanding, bead caps not sitting 100% flush, and other small imperfections are all within the normal range of handmade jewelry. By purchasing from OUNCE UPON A TIME, LLC, you understand that your piece will not be 100% “flawless”. Exchanges or remakes are not covered by OUNCE UPON A TIME, LLC. if it has been longer than three days since you received your jewelry and failed to promptly notify us of your concerns or if the designer has determined that your jewelry concerns fall within the normal range of handmade variations. You must send your jewelry back to us and have it in our hands within TWO WEEKS from date issue was addressed with us (14 days) of reporting the faulty jewelry to us. If you have shipped your breastmilk and we have begun the process of preserving your milk or creating your jewelry, there is no refund available. If you have not sent your items in yet, you have FIVE (5) Days from your purchase date to cancel your order with a 20% convenience fee for orders over 50$ Before tax and shipping, deducted from the total cost of your order. Orders 50$ and under will be charged a 20$ flat rate refund fee. After 5 days past your order date, orders are non-refundable whether you send in your items or not. This is because so many of our designs require us ordering supplies for your design such as sized ring settings, preservation powder, special tools, and silicone molds. When you place an order, you are essentially reserving a spot for a custom creation. To take that spot and then not utilize it is to take the opportunity of that reservation spot away from someone else. Please be mindful of this and only place orders you intend to fill.
OUNCE UPON A TIME, LLC. is not, under any circumstances, responsible for loss and/or damage in shipping. We do not take responsibility for other businesses and their handling such as the United States Postal Service and other mail carriers.
SENDING SENTIMENTS
OUNCE UPON A TIME, LLC. is in no way reliable for lost or stolen sentiments.
The approximate time frame is 30 days to send your sentiments. if you fail to send your sentiments within the time frame, there is a risk of your setting being unavailable or discontinued, in the event you will be offered store credit on a new setting. NO REFUNDS ELIGIBLE if you fail to communicate or send your sentiments. If an order has hit the 1 year mark and you have not sent your sentiments the order is forfeited.
BROKEN OR FLAWED SETTINGS
If you notice a flaw that draws away from the beauty of your piece please email us with a detailed description as well as photos attached. We will review the order on a case by case basis to determine if the flaw is of normal variation (you have 3 days from the time you received your piece to do so). If the piece was broken due to a fault in production we will be happy to repair it for free for 60 days from the date you received your original order (You are responsible for shipping costs). After the 60 day mark any repairs are subject to a repair fee. The fee is determined case by case and how much work is needed to repair the piece. Please note that the 60 day free repair is only valid on the original order you placed and not on any free items you received as a result of repair.
STONE RING RESETTING OR REPLACEMENT
If your inclusion stone falls out of a ring setting and you are able to locate the stone, we will repair it for free for 60 days from the time you received your original order (you are responsible for shipping charges). After the 60 day mark a $10 (plus shipping) resetting fee will be in place even if you still have the original stone. If the stone is lost we can make and set a new stone (you may need to ship more milk).Please contact us through email, or through our Facebook page to set up the repair BEFORE shipping the jewelry. You are responsible for shipping the jewelry and any costs associated with shipping.
TURN AROUND TIME
The estimated turn around time currently 6+ months from the time your sentiments are listed as received. orders cannot be worked on till your sentiments are received so therefore it cannot fairly be included to our deadline. 6 months is just an estimate on when to expect your order but not guaranteed to be exact. Turn around times are subject to change due to production, family emergencies and around holidays. in the case of a family emergency, a notice of delays will not be given and by purchasing from Ounce Upon A Time LLC you agree to these terms and acknowledge that this company is ran by one person who cannot be replaced or filled in for. Order update emails will not be answered till your 5th month to avoid distraction to the maker. keep in mine that Delaying sending your sentiments can effect your turn around time that you were told when you placed your order as well.